FAQ
Can't find it here? Write to jeff@osakasaints.com.
Are you a Japanese brand?
No. Osaka Saints is a concept brand, founded by designer Jeffrey Moss. The club in our story, a crew of riders working out of a machine shop in Osaka in 1968, is fiction. It's inspired by Japanese motorcycle culture of that era: rebuilt bikes, back-street shops and empty roads at night. We tell their story the way you'd tell a legend.
What does the Japanese on the designs say?
Most often it's our name, 大阪セインツ (Osaka Saints), or the line 闇の魂、聖なる心 (Dark Souls, Sacred Hearts). If you want to know what a specific design says, ask us.
What does made to order mean?
We make each piece after you order it, one at a time. Nothing sits in a warehouse waiting for you.
How long will my order take?
We make and ship most orders within 1–3 business days. Delivery usually takes 7–14 business days from there, and now and then up to three weeks. You'll get an email with tracking when it ships.
Do you ship outside the US?
Yes, we ship worldwide. You'll see the shipping cost at checkout before you pay. Orders outside the US may owe import duties or taxes on arrival, depending on the country.
How do the sizes run?
Fits vary by garment, so every product page has its own size chart. The easiest check: lay a piece you already own flat, measure it, and compare it to the chart.
Can I return or exchange something?
Yes, within 30 days of delivery. Items need to be unworn and unused, with tags, in their original packaging. Email us to start a return and we'll send a label with instructions. We don't do direct exchanges: return the piece and place a new order for the size or colour you want. Sale items and gift cards can't be returned.
My order arrived damaged or wrong.
Email us right away with your order number and a photo, and we'll make it right.
How do I care for it?
Wash cold, then tumble dry low or hang dry. Store it away from direct sunlight so the print and colour last.
Do you sell wholesale?
How do I reach you?
Email jeff@osakasaints.com or use the contact form.